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Non-Violent Communication with Francesca Francese – IM Campus Webinars



00:00 Introduction
02:36 Origins of Non-Violent Communication (NVC)
07:53 The 4 Main Componnents and 2 Directions of NVC
13:19 Oberservation vs. Judgement – Componnent 1
27:30 Identifying and Expressing Feelings – Componnent 2
32:58 Needs – Componnent 3
36:28 Request for Action – Componnent 4
38:51 Audience Question 1: What if the opposite person reacts violently when I’m politely asking them to do something?
40:04 Audience Question 2: Can violent communication also be part of our self-talk?
42:25 Audience Question 3: How to use non-violent commication for reframing in mediation?
44:00 Audience Question 4: What when the other person doesn’t know or understand non-violent communication?
49:07 Audience Question 5: What is the role of tone in communication?
51:05 Audience Question 6: How to calm the other person down in order to have non-violent communication?
53:10 Audience Question 7: How to exactly define non-violent communication?
55:00 Audience Question 8: Are the own feeling considered in non-violent communication?
56:30 Audience Question 9: Empathy in non-violent communication

From peacebuilders to people that just want to live in peace: Here is what you have to know about non-violent communication. Francesca Francese takes us through all the basics to get an understanding of this immensly important topic of human interaction.

Francesca Francese is a civil and commercial mediator, with almost two decades of experience and thousands of mediated cases. See more information about Francesca Francese here: https://im-campus.com/international-mediator-campus-trainers/#FrancescaFrancese

Our FREE Webinars are part of our International Mediaton Campus. Besides our international online mediation training, we aim to give deeper insights into areas of mediation, negotiation and alternative dispute resolution to anyone from anywhere.

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